Refund policy
Return Policy
Plain-English summary
Changed your mind? 30 days, no interrogation. Send it back unused in its original packaging and we'll take it from there.
The full policy
Return window
You have 30 days from the date your order is delivered to request a return. After 30 days, we're no longer able to accept the item back.
Condition
Items should be unused, unwashed, and in the condition you received them, with original packaging where possible. This keeps returns fair for everyone and lets us pass along items in good shape.
How to start a return
Email hello.zinsett@gmail.com with your order number and the item you'd like to return. We'll reply within 24 hours with your return instructions.
Return shipping cost
If you're returning something because you changed your mind, return postage is on you. If the item arrived faulty, damaged, or wrong, we cover the return shipping — that one's on us, not you.
Restocking fee
There isn't one. Whatever you paid for the item is what you get back, with no deduction for restocking.
What happens next
Once we receive your returned item and confirm its condition, we process your return. See our Refund Policy for how and when you get your money back.
Damaged or wrong items
If something arrives damaged, defective, or not what you ordered, tell us within 30 days of delivery at hello.zinsett@gmail.com with a photo. We'll make it right — replacement or refund, your call, and we'll cover the return shipping.
Non-returnable items
Final-sale and clearance items are marked as such on the product page and aren't eligible for return unless they arrive damaged or defective.
Questions
hello.zinsett@gmail.com — we reply within 24 hours, usually much faster.
Refund Policy
Plain-English summary
Approved refunds go back to the original payment method — no store credit swap, no runaround.
The full policy
How refunds work
Once your return is received and its condition is confirmed against our Return Policy, we issue your refund to the original payment method used at checkout. If you paid by card, it's refunded to that card. If you paid by Apple Pay or another method, it returns the same way.
Timing
We issue your refund within 5 business days of receiving and inspecting the returned item. After that, it's in your bank's hands — they may take a few more days to post it to your statement, which is normal and outside our control.
Restocking fee
There is no restocking fee. You get back what you paid for the item, in full.
Partial refunds
If only part of an order is returned, we refund for the returned item(s); shipping charges on the original order are non-refundable unless the return is due to our error (damaged, defective, or wrong item) — in that case, we also cover the return shipping.
Order cancellations
If you need to cancel before your order ships, email hello.zinsett@gmail.com right away. If it hasn't shipped yet, we cancel and refund in full. If it's already on its way, our standard Return Policy applies once it arrives.
Declined or failed payments
If a payment didn't go through, no money was taken from your account — declined charges don't reach us, so there's nothing to refund.
Questions
hello.zinsett@gmail.com — we reply within 24 hours, usually much faster.