Refund and Return Policy
1. RETURNS
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
2. ANIMAL & PET PRODUCTS
For hygiene and safety reasons, any pet products (such as beds, toys, or grooming tools) that have been used or show signs of pet hair/odor cannot be returned. Please ensure the item is in its original "new" condition before initiating a return.
For hygiene and safety reasons, any pet products (such as beds, toys, or grooming tools) that have been used or show signs of pet hair/odor cannot be returned. Please ensure the item is in its original "new" condition before initiating a return.
3. HOME & DECOR PRODUCTS
Home items must be returned in their original protective packaging to prevent damage during transit. If an item arrives broken due to poor repackaging by the customer, a refund may not be issued.
Home items must be returned in their original protective packaging to prevent damage during transit. If an item arrives broken due to poor repackaging by the customer, a refund may not be issued.
4. RETURN PROCESS
To start a return, please contact us through our [Contact Us] page. Items sent back to us without a prior return request will not be accepted. The customer is responsible for the return shipping costs unless the item is defective.
To start a return, please contact us through our [Contact Us] page. Items sent back to us without a prior return request will not be accepted. The customer is responsible for the return shipping costs unless the item is defective.
5. DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
6. NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as custom-made pet tags, personalized home decor, or opened pet hygiene products. We also do not accept returns for gift cards.
Certain types of items cannot be returned, such as custom-made pet tags, personalized home decor, or opened pet hygiene products. We also do not accept returns for gift cards.
7. REFUNDS
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.